Month: October 2008

Why Does Comcast Fail?

Can someone explain how a corporation that has obviously obtained a fair amount of market success could be so stupid as to release this awful “upgrade” to their guide? I’ll be the first to admit that the old system was light-years behind Tivo…but this? Calling this new guide an upgrade is like smashing your mother in the face with a thin slice of lemon wrapped around a Yugo and telling her it’s a filet mignon. So what’s really wrong with it you ask? Where in the world would I begin?

I’ll begin with their inability to tell time. The phone call I received and the notice that came later in the mail said that on Tuesday morning, Ocober 21, I would lose all my saved shows and settings because of this upgrade. When I got home on Tuesday after work, all of my shows were still there and nothing had changes. However, at 1am Wednesday the software install took place. So marketing people, it’s the next day once the clock hits 12:00am. Try to get that straight. I know all this newfangled stuff called “time” is real confusing but let’s do a little research before the next announcement, mmkay?

Let’s talk graphics. Now I know that the visual candy of the program guide really doesn’t affect the functionality of the guide all that much unless you severely tax the woefully underpowered CPUs that are usually installed in these set-top DVRs. HOWEVER, the graphics are reminiscent of 1988’s worst home-brewed ANSI colored interface and the color scheme looks like a reject for the vomit scene of The Exorcist. I really don’t want to look up what shows are coming on now because the overwhelming FAIL makes my eyes bleed and gives my brain a nearly uncontrollable desire to smash me in the face with a thin slice of lemon wrapped around a Yugo until it goes away. Are you getting this down, Comcast? Did you vet the new interface design at all? I mean with people who aren’t legally blind or were the recent recipients of a lobotomy…

DVR functions have been ‘upgraded’ as well…and by upgraded I mean severely hindered to a point of near catatonic uselessness. There was a time very recently that I could be fast forwarding through a part of a recorded show, see the place I want to stop, press the play button, and the unit would know I have only a human reaction time and would jump back a couple of seconds. No need to worry now. Comcast took that highly unwanted feature and tossed it out with yesterday’s lobster dinner leftovers. Because they listen so well to what their customers want, they replaced this with a wonderful new feature that doesn’t try to anticipate human latency. It simply starts playing from the point you press play. This means if you aren’t a precog, you’ll be doing a lot of rewinding at the end of your fast forwarding. Isn’t that just awesome? Seriously, guys, WTF?

Oh yeah, did I mention that the fast forwarding is slower than with the old software? It is much slower. The second level of fast-forward is around the speed of the first level in the old software. It was frustrating enough giving up my beloved Tivo 30-second skip but this just drags things out even more. And lastly in the realm of the DVR problems, I’d say that the way you set up new recordings is unintuitive. No, that’s far too politically correct and sanitized to express my true feelings for the new process. It sucks. It’s stupid and the guy that designed it is an idiot. Why on earth would you take a process that was simple and elegant and then ‘upgrade’ it into a 7 step process that makes no sense whatsoever?

Next there are the browsing options in the channel guide. Gone are the days where you could start typing the name of the show and have an ever narrowing list of results on the right to choose from. Instead we get the all new and improved option to select on the first letter and then scroll through all of the shows starting with that letter until you get to the one you want. Oh, and if the show airs on multiple stations, expect to see multiple entries in the search results. Isn’t that fantastic? Are you excited about this new system? I’m sure you’re just as excited about all of these great new features as I am. And would you like to know how excited I am?

I’m buying an AppleTV this weekend and canceling cable television. Congratulations…you have officially made my television experience Craptastic. I’ll be spending my money on iTunes to get my shows. Lord knows you’ve worked hard enough to drive even loyal customers to anything but your service. You’ve succeeded. I can’t imagine anyone enjoying this stinking load that you’ve just dumped on us.

Macbooks Are Sexy

The longer I write about technology, the more I realize I sound like an Apple fanboy. I’m sure some of you already feel that way about me. You’re wrong, but nothing in the Windows PC market has really come out to grab my attention. Let’s be honest, they’re just as much “clone” computers today as they were when the term meant a non-IBM PC. They just don’t invigorate the imaginations of people the way new Apple tech and designs do. (Except for maybe the early Alienware systems.)

Getting back to the point, Apple announced new Macbook and Macbook Pro laptops. The local Apple Store got them in last night and they were on display starting today for everyone to play with. I won’t bother going over the specs in detail. You can read about all of that elsewhere. Every blogger and news site out there has that covered. As for getting up close and personal with the new Macbook and Macbook Pro systems…they are every bit as awesome as the pictures lead you to hope they are. While they aren’t anywhere as light as the Air, they feel very solid without coming off as cumbersome or overweight. The magnetic closure works really really well, clasping tightly enough to hold the lid closed but without being so strong that it snaps closed that last little bit before the lid makes contact with the base. They found a perfect balance between holding the lid secure and allowing it to release easily.

The trackpad, which is what I’m sure you’re really interested in hearing about, is a joy to use. It truly takes very little time to get into the feel of using the three and four finger gestures for different functions. I did find that I clicked the trackpad a couple of times when I didn’t intend to which was slightly frustrating. Overall, though, the new trackpad is a winner in my book. The multitouch convenience is very likely to spread to the other OSes before much longer and soon we’ll all be using it without thinking.

Many people are griping about the 13″ Macbook losing the Firewire port. Get over it. There’s only so much room for device connectors and I’d much rather have two USB ports than one USB and one Firewire. I don’t own a single Firewire cable or device. I do, however, have enough USB devices to require multiple hubs. If you really need the speed of that port, get the Macbook Pro. Oh, and as for the price drop on the base model Macbook…it’s a half-step in the right direction but only half. It really should have been a $200 drop.

Conclusion? I love the new design. I love the feel and function of the glass multitouch trackpad. I want a Macbook by Christmas. Is that endorsement enough?

Apps Examined – iPhone Owns Us (Yay?)

Or my Vowel post…whichever way you want to look at it. C’mon…it’s so simple. The first letter in each word of the title…AEIOU (and sometimes Y). Sheesh. So I promised a quick list of apps that are just absolute must haves for me. Some of these are useful, most are geeky to some degree and a couple are just plain pretty. Let’s start with function. And by the way, unless noted these apps are all free because I’m cheap. Free is good, right?

I use a lot of online services. I need a mobile way to keep up with these things. So if you use Evernote, go get their free app. Not only does it allow you to see your notes, but you can add text, snapshot, saved photo and voice notes. It’s the all inclusive way to keep up with all the incidentals. Twitter users can look forward to a host of apps and probably the most popular is Twitterrific since it’s the most popular Mac client for Twitter. I say big whoop-de-doo. Twinkle has been a far more enjoyable app for me. It does the standard reading and posting that you’d expect, but the developers of Twinkle also decided to tap the GPS to show you what people near you are posting. I keep mine set for a 25 mile radius to keep down on what I read through but it’s been a wonderful experience digitally meeting people near me. This gives Twinkle the edge in the Twitter clients in my opinion. Oh, and they’ll be adding a block function for that radius section in the next release. The news just gets better and better. Moving on to IM, well I haven’t found one that I really like but Palringo’s free app seems to be more or less functional. This isn’t so much a knock against their app as it’s a knock against trying to use the iPhone for IM purposes. It’s really frustrating to try and hold an IM conversation on the device.

Fortunately I have the Last.fm app to stream some radio through my phone to calm me down a bit. It works rather nicely as long as you have a good signal and if you can hook the phone to your radio…then you don’t really need XM. For those times that you are actually listening to the radio but can’t place that song, get Shazam. Just hold it up to a speaker for a few seconds and it’ll come back with the song, artist, album, and a series of links to purchase the song and possibly even see the music video on Youtube. Neat, huh? Something funny happen while you were finding that song? Want to blog it and use WordPress? Just hop into the WordPress app and type away.

Just for fun, I say Sol Free or the inexpensive Solebon are great little card game apps. Just want to show off the accelerometer? Grab Labyrinth LE and let the amazement begin. Perhaps you prefer word games? Just go spend the $1.99 and get Wurdle…it’s very much like the old game called Boggle if you are old enough to remember it. It’s also the game I play the most on my phone. I actually don’t have any other games on my iPhone. I do have a couple of “just for fun” apps. I spent the money for Koi Pond. It’s fun and relaxing at the same time. I also picked up the free Lightsaber app. Don’t worry, this one is official (and more limited) so it shouldn’t be pulled.

In my area of random apps I have CheckPlease to help me figure up tips. I also have Dice Bag and D20 Dice which both are pretty neat for those of us that still enjoy pen and paper RPGs. eReader is a way to pass the time when there’s nothing else to do but honestly, I just don’t like reading long text on a backlit screen. Don’t get me wrong, it works really nicely…but I want e-ink. Let’s see…I left out Earthscape. It’s sort of a GoogleEarth for the iPhone. The app is really ambitious but I find that even the iPhone 3G hardware makes it really sluggish and the phone heats up awfully fast. But the app does do amazing things, albeit at a geriatric pace. There’s also WhatTasks as an interesting task list but I really don’t use task lists often so it’s been relegated to the back page where I don’t see it.

Now, someone tell me why there are no decent Magic 8-Ball apps out there? Huh? I’ve tried every free one and they all suck.